Terms & Conditions and Delivery Information

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Terms & Conditions and Delivery Information

Order Instructions and Delivery Information

  • Please make sure you have entered your personalised details correctly as this information goes straight to production and cannot be changed once your order has been placed
  • Please do not add emojis as these will be automatically erased
  • Turnaround time is 14-28 days (99% of orders are delivered within 21 days)
  • Due to highly varied manufacturing timescales we cannot issue tracking numbers until after the 4 week period
  • Items can take slightly longer during busy periods and for deliveries outside of the UK
  • Items cannot be returned due to personalisation so please enter correct details and double check them before placing your order
  • If you need products within 7 days or for a specific date thereafter please email us ASAP before placing your order and we will confirm if this is possible
  • All orders are sent tracked and signed
  • All personalised products are non-returnable, non-refundable and non-exchangeable
  • All cancelled orders will incur a restocking charge; 20% of the price of the cancelled order
  • If ordering matching products please make sure you select the exact same products as shades of fabric do vary
  • Bridal orders; we strongly advise ordering all items together at the same time to ensure they are in stock. We cannot estimate how long items will be in stock before they sell out or are discontinued
  • Some items may incur an additional postage fee if express delivery is required or for deliveries outside of Europe in which case we will contact you via email as soon as possible

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