Order Instructions & Delivery Information

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Order Instructions & Delivery Information

Order Instructions and Delivery Information

  • Please make sure you have entered your personalised details correctly as this information goes straight to production and cannot be changed once your order has been placed
  • Please make sure your punctuation is correct as we embroider exactly as you have requested.  If you include spaces or punctuation marks, we will include these exactly as you have entered them.
  • If you enter your personalised information all in capital letters then we will embroider exactly as requested from you.
  • Please do not add emojis as these will be automatically erased
  • Turnaround time is 14-28 days (99% of orders are delivered within 21 days)
  • Due to highly varied manufacturing timescales we cannot issue tracking numbers until after the 4 week period
  • Items can take slightly longer during busy periods and for deliveries outside of the UK
  • Items cannot be returned due to personalisation so please enter correct details and double check them before placing your order
  • All items are true to UK standard sizes. As we do not offer refunds please make sure you order the correct size.
  • If you need product/s within 10 days or for a specific date thereafter please email us ASAP before placing your order and we will confirm if this is possible
  • All orders are sent tracked and signed
  • All personalised products are non-returnable, non-refundable and non-exchangeable
  • All cancelled orders will incur a restocking charge; 20% of the price of the cancelled order
  • If ordering matching products please make sure you select the exact same products as shades of fabric do vary
  • Bridal orders; we strongly advise ordering all items together at the same time to ensure they are in stock. We cannot estimate how long items will be in stock before they sell out or are discontinued
  • Some items may incur an additional postage fee if express delivery is required or for deliveries outside of Europe in which case we will contact you via email as soon as possible
  • Please read order instructions before placing your order
  • If you need help please send us an email before placing your order

How to personalise 

Emblems:

If you would like an emblem such such as a Crown, Football or Angel Wings added to your product then please select from the menu.

Emblems are added above Line 1 unless you select Crown 5 which is a tilted crown above the first letter of your text.

If you would not like an emblem added then please select: No Emblem.

Font:

Font is the style of writing that you would like your text to be in.  Please select from the dropdown menu.

If you select Do not personalise then we will not personalise your item.

Example:

If you would like one word such as ‘Bride’ on you product then please enter this in Box:

Line 1: Bride

If you would like ‘Bride Mrs G ‘ spread across 2 lines then please enter this in boxes:

Line1: Bride

Line2: Mrs G

If you would like ‘Bride Mrs G to be ‘ spread across 3 lines then please enter this in boxes:

Line1: Bride

Line2: Mrs G

Line3: to be

If you would like ‘Bride Mrs G to be 14.11.2022’ spread across 4 lines then please enter this in boxes:

Line1: Bride

Line2: Mrs G

Line3: to be

Line4: 14.11.2022

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